Ontario Home Health (OHH) recognizes that some products may need to be returned for refund. 

Simply e-mail OHH at purchasing@ont-home-health.on.ca to request a Return Authorization (RA) number.  All returns must be accompanied by Original Proof of Purchase and RA#.

We cannot accept product returns on the following:

• Personal hygiene products or products which have been in direct contact with the skin for any other purpose than to ensure proper fit
• Compression garments
• Custom-made or Special-Ordered products
• Products without the original packaging
• Products without the original invoice
• Partial units of sale
• Products that the seals have been broken
• Products that have been used or worn
• Products purchased through ADP or another Third Party
• Products purchased greater than 30 days ago

Notes:

• All returns must be PREPAID to OHH Head Office in Stratford, ON
• Refunds or credits will be issued once products have been received and verified by OHH
• Shortage claims must be made within 3 days of receiving the shipment
• Merchandise released for shipment leaves the depot in good order.  We cannot accept responsibility for damage in shipment.  Claims for damage should be made against transport company immediately.
• All returns must be accompanied by Original Proof of Purchase and RA#
• Products cannot be returned if it has been greater than 30 days from the original date of sale